Store Policy


Returns, Refunds and Exchanges Policy
Returns
Your item must be in its original unused condition to be returned and refunded, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
Merchandise that has been used or altered will not be accepted for return or exchange.
We also do not refund the original shipping and handling that you paid on the order. Please email buttersoftbeauty@gmail.com for more information.

Exchanges
If your item is new and unused, you may exchange your item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
Shipping Policy
Turnaround
All orders are shipped within 72 hours 

Carriers

We use the following carriers to deliver our orders:  USPS

Order Tracking
When a tracking # is provided by the shipping carrier, we will update your order with the tracking information. 

Shipping Rates
Flat Fee shipping: UNITED STATES, $5.00, CANADA & MEXICO, $10.00, EVERYWHERE ELSE, $18.00. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Privacy Policy
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.